For the health and safety of our customers, we DO NOT accept returns on any edible products. We are not responsible for returns on incorrectly ordered items. Our Quality Assurance team inspects all products before leaving our facility. Suffolk Candy is not responsible or able to control the condition of our products once it leaves our facility. Please make sure you are accepting the product promptly to avoid undesirable warm conditions for candy products. Store candies air tight and in a temperature controlled space no warmer than 70°F. We do not accept returns for melted products.